Refund/Returns Requirements:

Ed Hardy Holiday Returns Policy

EU customers can return online orders within 30 days of delivery by submitting a return through our returns portal and sending items back within a further 30 days, provided items are unworn and in original condition with tags attached; refunds are processed within 30 days of receipt, with timing dependent on your bank, a £3.99 refund processing fee deducted, and faulty or incorrect items eligible for a full refund within 30 days.

Return Guidelines:

• Items must be returned in their original condition, with tags attached and in the original packaging.
• For hygiene reasons, certain items (e.g. pierced jewellery) can only be returned if the hygiene seal is intact.
• Proof of purchase is required for all returns.
• Refunds will be issued to the original form of payment or store credit as per your preference. You can even do an exchange!
• Sale items are eligible for returns unless stated otherwise at the time of purchase.

Exclusions:
Please remember that Gift cards are non-refundable.

How to Return:

1.   Start your return by clicking on the following link.

United Kingdom

https://returnsportal.co/version-live/r/edhardy?s=1&lang=

Europe

 https://returnsportal.co/version-live/r/edhardy-eu

2.   Our team will guide you through the process and provide a prepaid return label, if applicable.

We’re here to make your holiday season hassle-free!

 

 

How To Start A Return:

1. Repack your items in the original packaging
2. You will need your order number and email
3. Click on the link below and follow the easy instructions:

 https://returnsportal.co/version-live/r/edhardy-eu

4. Post the return by a tracked delivery service and keep the proof of postage
5. We will keep you informed when your return is received and ready to be processed for refund
6. Please note we do NOT offer free returns to the EU.

 

Can You Exchange?

We do offer exchanges on our easy to use return portal.

 https://returnsportal.co/version-live/r/edhardy-eu

 

Received Faulty/Incorrect Goods?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please don't hesitate to our Contact Us and we will sort it for you. To help us get this fixed for you ASAP, Please include the following information when you first contact us:

• Order number
• Product name/code
• Picture of the fault
• Description of the fault

(The order number, product name/code can be found on your order confirmation email).

Any discrepancies in the condition of items upon delivery must be reported within 48 hours of receiving your order. Reports made after this timeframe will not qualify for a refund, and the items will not be considered faulty.

 

Missing Item(s) From Your Order?

We're sorry about this! We’ve either packed it incorrectly, it’s coming in a different parcel or lost in transit. Please don't hesitate to our Contact Us and we will sort it for you. Please include the following information when you first contact us:

• Order number
• Missing Product name/code
• Description of the parcel whether it's complete/broken when received